Then click Train All to train your ChatGPT chatbot on your own content. Simply click on the 'Train your chatbot' button in the chatbot settings and you'll be taken to a page where you can list URL's you can use to train the bot.Įnter a base domain or individual urls to add as content to train. Now, you can train ChatGPT with your own content. Train your AI Chatbot on your Website Content If you'd like more details on each Chatbot Settings field, you can check out this article: Make sure to customize the ChatGPT Instruction Phrases to point to your website url to help guide ChatGPT on the types of answers to provide. Once your agents answer the chats, then the bot drops out of the conversation. When one of these phrases is matched, we invite your human agents by sending Live Chat Invites to Microsoft Teams, Slack, Zoom, or Webex. The Human Escalation trigger phrases can be used to match on user intent when they want to reach to a live agent. Next you can customize your ChatGPT Welcome text with a Default Welcome Response, and Quick Reply buttons to help direct your users. You can have a chatbot only, then invite agents later, have it pick up only when your live chat agents are offline or miss a chat, or join the same time your agents join.įor ChatGPT Model, you can choose any of the models the OpenAI supports with the Chat API: Ĭopy your OpenAI API Key into the field called: ChatGPT API Key. You can then decide how you want your chatbot to be invited into the chat. In your Chatbot Settings name your bot, choose an avatar for the chat bot and select Chatbot Type of 'ChatGPT with OpenAI'. Next, go to the Live Chat Settings in Social Intents by clicking on My Apps, then Edit Settings of your chat widget. Add your OpenAI API Key to Social Intents Otherwise, you can answer the chats directly in our web-based dashboard.Īfter creating your Social Intents account and adding a live chat widget, we'll generate a code snippet for you that you will use to enable the live chat chatbot widget on your website. You can answer chats in Microsoft Teams, Slack, Zoom, or Webex. The integrations will be used to invite in Live Chat agents when you want to escalate a website chat from the chatbot to live chat agents. Once you sign up you can pick an integration with Teams, Slack or a standalone account. We will use Social Intent's ChatGPT chat completions integration to enable the chat in your website. If you don't already have an account with Social Intents, simply register for a Free Trial. You can check and add your billing information here: OpenAI Payment Settings Step 2: Register for a Social Intents Free Trial Otherwise you'll see an error message response like the following from our chatbot integration: The ChatGPT API is only enabled on paid OpenAI plans. Now create a new API Key to use in your Social Intents Chatbot Settings for integration. Once logged in to OpenAI, click on your profile and select 'View API keys' If you haven't already, sign up for your OpenAI account here.
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